FAQ

Satisfaction Guarantee

We are so confident you will fall in love with our products, we offer a 100% Satisfaction Guarantee! Yes my love, that even covers you if you change your mind on a shade. If you are not satisfied with your purchase you may return it within 31 days of purchase.




Our commitment to this planet

Kuckian products are 100% Vegan & Cruelty Free

Kuckian stands firmly against the use of animal testing in cosmetics. Safety requirements vary from country to country, but Kuckian is sold internationally, and we uphold the highest standards of compliance in line with various international industry regulations, including those imposed in the United States.


Customs Duty & Fees (Outside US)

In our experience, less than 10% of orders sent outside the US incur Customs and Duty Fees. You can check the fee's you may incur within your Governments import tax and duty guidelines. Kuckian is not responsible for paying import duty and taxes generated by your country. If you live in the US, your items are being shipped from within the country so we guarantee there will be no Customs & Duty Fees to pay.



Customer Happiness Team

Our Customer Happiness Team are here to look after you. We work from Monday through Friday from 8am to 6pm GMT. To get in touch, write to us using the contact form on the "Contact" page, and we will get back to you by email. We always have time for you and we are here to help.



Shipping & Returns

  • Kuckian has an amazing returns policy which keeps the customer in mind at all times
  • We hope you will absolutely fall head over heels in love with your Kuckian purchase
  • However, if you are not satisfied with your purchase made through the Kuckian website, you can return it to us within 31 days (1 month) of your orders delivery for a refund

If you purchase a lipstick but don't like the shade, you can send it back for a refund. We invest a lot into our products, we are really confident in them and if you as our customer are not happy, we are not happy. Find more in-depth details below.

 

* DETAILED RETURNS INFO *



All returns will be credited to the original method of payment. If we issue a refund to the original tender and it is declined or rejected, your refund may be issued via PayPal. We cannot refund to another card. The refund will be issued upon processing of the returned item(s).

Please contact us for your nearest Returns address

Please include a copy of the original invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable. We will not accept a return of more than 5 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be at least 75% full of the original supplied formula.

Delivery is determined by the shipping carrier and your corresponding tracking details. We offer the policy from the delivery date instead of the purchase date because this means our customers get the longest possible period to fall in love with their purchases. For example, if your item was delayed in transit for a week due to storms, thats okay - your Satisfaction Guarantee would still only start from when the order is actually delivered. Unfortunately, we do not offer exchanges.


Please note items such as Pandora's Box, containing multiple items, have to be returned with all products included unless agreed otherwise with the Customer Happiness Team. You can not return a single item purchased as part of a Collection. The Product you are/were sold is a Collection (eg, "Pandora's Box"), and therefore, the full collection must be returned. This includes any promotional packaging included with the collection, such as boxes, crystals, pamphlets or other items.


Please confirm the Kuckian order number, products returned, and return tracking details by submitting them to the Customer Happiness Team. Only items received by our warehouse can be credited. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Please allow up to 14 days for us to receive and process your request. You will receive an email notification upon completion of return processing. If we cannot locate your order number, we are unable to process the refund. Any items incorrectly sent back cannot be credited and will not be sent back to you. If an item is sent without tracking and we do not receive it, we can not refund you.

 

  

Free Gifts and PR Packaging

Please note we can only include promotions like free gifts and PR packaging when orders are placed through our official online store, https://kuckian.co . Orders placed on third party websites such as Amazon.com or on a retailers website will likely not be shipped from our own warehouses and will not include the promotions we advertise on our website and social media. Free Gifts and PR packaging are are included at Our discretion.


Late or missing refunds (if applicable)

If you haven’t received a refund within 14 business days of your return being received by us, please contact our Customer Happiness Team, or email us directly at team@kuckiancosmetics.com. 

 

Sale items (if applicable)

Only regular priced items may be refunded. Final Sale items cannot be refunded. Please note - "Bundles/Combos" are not Final Sale items, and "Bundles/Combos" can be returned subject to meeting the returns criteria mentioned above.

 

KUCKIAN™, JOHN KUCKIAN™ & KUCKIAN COSMETICS™ ARE EACH REGISTERED TRADEMARKS