We currently ship within the USA only, however, we are so excited to be launching in a small collection of countries in 2020! (Pssst - That includes the UK!)
There are no import fees for domestic deliveries in the United States.
In our experience, less than 10% of orders sent outside the US incur Customs and Duty Fees. You can check the fee's you may incur within your Governments import tax and duty guidelines. Kuckian is not responsible for paying import duty and taxes generated by your country. If you live in the US, your items are being shipped from within the country so we guarantee there will be no Customs & Duty Fees to pay.
All orders come with complementary tracking. Alongside standard shipping, we are always evolving our fulfillment and are proud to offer ultra-snazzy Next Day Shipping* in the USA! Simply select this option at checkout, and enjoy!
We use a range of national and local courier partners. All U.S. orders come with tracking. The shipping option you select at checkout will determine the carrier we use, and our carrier selection is dynamic as to avoid disruption from poor weather conditions or strikes as much as possible.
If the shipping carrier acknowledges they've lost your order in transit, we would ship you a replacement order free of charge. You are always our top priority!
PREP - To unlock the true potential of Kuckian's Liquid Velvet formula, exfoliate lips to remove any dead skin and apply a little moisturizer. This will make sure the lipstick looks smooth.
APPLY - Remove any excess moisturizer by kissing the back of your hand, then apply a thin layer of liquid lipstick over the lip and allow to set for 1 minute - don't press lips together during this time! The formula is very pigmented and a little goes a long way, so apply a single, light layer to avoid dryness or texture
ADAPT & MAINTAIN - Our Liquid Velvets won't 'fill in' lip wrinkles in the same way traditional lipsticks will. If your lips are very textured, try leaving a little extra moisturizer on them before applying the lipstick.
Other Liquid Lipsticks dry to form a layer which can crack and break away in chunks which is not cute - our formula is different because it applies super thin and doesn't form a peel-able film.
Removal is easy with a good water-proof makeup cleanser.
Exfoliate your lips with a cleansing solution designed to remove water-proof makeup. If you're looking for makeup cleanser suggestions, we personally recommend Johnsons Makeup Wipes or Decléor Micellar Water. An organic alternative is coconut oil which will melt the product away.
Using cheaper makeup wipes which contain less cleanser in combination with the excess rubbing that would be required to remove the product would lead to sore lips, so we advise against using this. A formula with powerful staying power requires a good cleanser.
Yes. We are so confident you will fall in love with our products, we offer a 3 month 100% Satisfaction Guarantee. If you are not satisfied with your purchase you may return it within 3 months of purchase. Learn more in our "Returns Policy" (click here).
If you have any questions, our Happiness Team are here to help via our "Contact" page (click here)
The service is temporarily unavailable, but will be back soon!
Kuckian has a really special 'Royal PR Gift Wrap' experience which includes a gorgeous Italian Scented presentation box complete with real crystal diamonds and hand-finished touches.
We offered this from 2017 through 2019, but recently took this service offline whilst making significant upgrades to our shipping service to handle increased volumes! Royal PR Gift Wrap will be back later in 2020 - keep up to date by joining 'The List' at the bottom of the page.
Our Customer Happiness Team are here to look after you.
We work from Monday through Friday from 8am to 6pm GMT. To get in touch, write to us using the contact form on the "Contact" page (click here)
We always have time for you, and we are here to help.
Yes, we are Vegan & Cruelty Free.
Animal testing is illegal in the EU and Kuckian is a London-based brand.
We LOVE animals, and we are dedicated to acting against cruel animal testing!
No. The Kuckian Foundation is an internal company fund in which we donate a portion of every sale towards our own projects in Third World and Developing countries. This is not a registered charity and we do not claim any tax benefits from doing this. We take a unique approach to each project we work on, and prefer to manage progress and budgets internally, sharing periodic updates via our Newsletter (sign up below) and Social Media.
We are dedicated to becoming the most eco-friendly prestige cosmetics empire internationally.
Our present movements towards this commitment include:
- Packaging manufactured using a high-percentage blend of recycled materials
- 100% recyclable outer packaging
- 97%* recyclable lipstick tubes
- Reusable packaging - Our 3 Piece Lip Collections provided a permanent storage solution for a lipstick and two lip liners (these are now Sold Out & Out of Edition)
- Single country manufacturing . We've built a manufacturing process with factories that geographically allow us to significantly minimize the pollution generated during the transportation process of product components towards final assembly.
Yes. Exclusivity represents a core element of Kuckian's DNA.
Kuckian was founded by John Kuckian, an Artist with an education in Biomedical Sciences. John is a mixed race man with strong ties to the LGBT+ (President of the University Society) and PoC Community. His efforts to make the world a better place through fearless campaigning lead to him winning the Campaigner of the Year Award at University, as voted by students.
Kuckian is not afraid to speak his truth whilst endeavoring to represent and defend those who need his help, love and support, and those ethics run deep within the veins of Kuckian during our empoyment process, contractor selection process and marketing decisions.