- Satisfaction Guarantee
- Vegan, Cruelty Free, Independent, British
- Product Care
- Customs Duty & Fees (Outside US)
- Customer Happiness Team
- Satisfaction Guarantee, Shipping & Returns Policy
- Privacy & Cookies
- Terms of Service
We are so confident you will fall in love with our products, we offer a 100% Satisfaction Guarantee! Yes my love, that even covers you if you change your mind on a shade.
Vegan, Cruelty Free, Independent, British
Kuckian is 100% Vegan & Cruelty Free.
All our products are 100% cruelty free by law. Kuckian stands against the use of animal testing in cosmetics.
Kuckian has only and will only ever sell makeup manufactured in certified ISO & GMPC manufacturing environments.
Safety requirements vary from country to country, but Kuckian is sold internationally, and we uphold the highest standards of compliance in line with various international industry regulations, including those imposed by the United States.
So your Kuckian order just arrived... Omg!
To look after your new purchases, we recommend storing them in a cool, dry place, away from direct light.
Customs Duty & Fees (Outside US)
Unfortunately we don't have control over Customs and Duty Fees as they're imposed by your country.
In our experience, less than 10% of orders sent outside the US incur Customs and Duty Fees. You can check the fee's you may incur within your Governments import tax and duty guidelines. Kuckian is not responsible for paying import duty and taxes generated by your country.
If you live in the US, your items are being shipped from within the country so we guarantee there will be no Customs & Duty Fees to pay.
Customer Happiness Team
Our Customer Happiness Team are here to look after you! We work from Monday through Friday from 8am to 6pm GMT.
Customer Service is available in English, German and Russian.
To get in touch, write to us using the contact form on the "Contact Us" page, and we will get back to you by email.
Please never hesitate to contact us regardless of how big or small the question is. We always have time for you!
Satisfaction Guarantee, Shipping & Returns Policy
Satisfaction Guarantee, Shipping & Returns Policy
Kuckian has an amazing returns policy that keeps the customer in mind at all times.
We hope you will absolutely fall head over heels in love with your Kuckian purchase. However, if you are not satisfied with your purchase made through the Kuckian website, you may apply for a refund within 31 days (1 month) of your orders delivery.
Delivery is determined by the shipping carrier and your corresponding tracking details. We offer the policy from the delivery date instead of the purchase date because this means our customers get the longest possible period to fall in love with their purchases. For example, if your item was delayed in transit for a week due to storms, thats okay - your Satisfaction Guarantee would still only start from when the order is actually delivered. Unfortunately, we do not offer exchanges.
If you purchase a lipstick but don't like the shade, that's completely fine, you can return the item to us providing it meets the returns criteria. We invest a lot into our products, we are really confident in them and if you as our customer are not happy, we are not happy. If an item was purchased as part of a collection, the entire collection must be returned unless agreed otherwise with the Customer Happiness Team.
All returns will be credited to the original method of payment. If we issue a refund to the original tender and it is declined or rejected, your refund may be issued via PayPal. We cannot refund to another card. The refund will be issued upon processing of the returned item(s).
Please send Returns to:
Please include a copy of the original invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable. We will not accept a return of more than 5 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be at least 75% full of the original supplied formula.
Please note items such as Pandora's Box, containing multiple items, have to be returned with all products included unless agreed otherwise with the Customer Happiness Team. You can not return a single item purchased as part of a Collection. The Product you are/were sold is a Collection (eg, "Pandora's Box"), and therefore, the full collection must be returned. This includes any promotional packaging included with the collection, such as boxes, crystals, pamphlets or other items.
Please confirm the Kuckian order number, products returned, and return tracking details by submitting them to the Customer Happiness Team. Only items received by our warehouse can be credited. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Please allow up to 14 days for us to receive and process your request. You will receive an email notification upon completion of return processing. If we cannot locate your order number, we are unable to process the refund. Any items incorrectly sent back cannot be credited and will not be sent back to you. If an item is sent without tracking and we do not receive it, we can not refund you.
Free Gifts and PR Packaging
Please note we can only include promotions like free gifts and PR packaging when orders are placed through our official online store, https://kuckian.co . Orders placed on third party websites such as Amazon.com or on a retailers website will likely not be shipped from our own warehouses and will not include the promotions we advertise on our website and social media. Free Gifts and PR packaging are are included at Our discretion.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days of your return being received by us, please contact our Customer Happiness Team, or email us directly at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Final Sale items cannot be refunded. Please note - "Bundles/Combos" are not Final Sale items, and "Bundles/Combos" can be returned subject to meeting the returns criteria mentioned above.
Terms of Service
TERMS OF SERVICE
This website is operated by Kuckian. Throughout the site, the terms “we”, “us” and “our” refer to Kuckian. Kuckian offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. Our manufacturer accepts all responsibility and liability for the quality and safety of our products.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
All items sold may contain small parts that present a choking hazard, including packaging materials and packaging fill. For this reason, always keep Our Products, Packaging and other elements supplied with your purchase away from Children and/or anyone at risk of choking on such objects.
When using any cosmetic product, you may decide to perform a patch test prior to application to test for any allergic reactions. If you experience a reaction, do not use the product and seek medical advice if necessary. We print our ingredients list on the packaging of our products and it is your responsibility to check there is nothing in the product you or the user are allergic to, or perform a patch test when necessary. By using our products you accept we take no responsibility for any harm that may be caused due to your failure to check products do not contain ingredients you are allergic to.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Those interested in distribution opportunities should email us at email@example.com
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We reserve the right to contact the police and other fraud related agencies at our discretion if our terms of service are violated in the form of a false claim being made to your bank, if this results in funds being withdrawn from our account. We have a customer focused returns policy and we clearly outline our policies for users to see prior to making a purchase with us. We have a 0 tolerance policy to false and fraudulent banking claims made against us, and in such circumstances where money is taken from our account due to a fraudulent claims, we reserve th right to seek legal means of recovering the debt from you in addition to all fees associated with this process.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Kuckian, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
To the maximum extent permitted by applicable law, each website and each component of a website (including, without limitation, the website content) are provided “as is” without any representations, conditions or warranties whatsoever. The entire risk associated with the use of a website and each component of a website (including, without limitation, the website content) resides with you. Kuckian expressly disclaims, to the fullest extent permitted by applicable law, all other representations or warranties, whether express, implied, or statutory, including, without limitation, any warranties of title, non-infringement, non-interference and/or quiet enjoyment, system integration, merchantability, fitness for a particular purpose and accuracy.
Without limiting the generality of the foregoing, Kuckian makes no representation or warranty that: (i) a website or any component of a website (including, without limitation, the website content) will be compatible with your computer, mobile or other device and/or software; (ii) a website or any component of a website (including, without limitation, the website content) will be available or will function without interruption or error; (iii) the use of the website or any component of a website (including, without limitation, the website content), including, without limitation, the browsing and downloading of any information or material, will be free of any viruses, trojan horses, worms or other destructive, intrusive or disruptive components; (iv) the transmission of information to and from a website will be secure; (v) the use of a website or any component of the website (including, without limitation, the website content) will not infringe the rights (including, without limitation, intellectual property rights) of any person or entity; or (vi) the use of a website or any component of a website (including, without limitation, the website content) will not cause any damage to your computer, mobile or other device, software or electronic files.
Any products and/or services described on a website or any component of a website (including, without limitation, the website content) are offered in jurisdictions where they may be legally offered for sale.
The information available on or through a website or any component of a website (including, without limitation, the website content) is not an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make a solicitation.
Any and all information obtained from or through a website is for informational purposes only and is not intended to provide specific advice and should not be relied upon in that or any other regard. Your reliance on any information obtained from or through a website is solely at your own risk.
Comments or opinions expressed on a website are those of their respective users only. Comments or opinions expressed on a website and in user content do not necessarily represent or reflect the views of Kuckian. The Kuckian is not responsible for, and disclaim all liability in relation to, any and all user content posted, uploaded or otherwise submitted to or through a website.
Kuckian will not under any circumstances be liable to you or any other person or entity for any damages whatsoever arising from, connected with, or relating to, directly or indirectly, a website or any component of a website (including, without limitation, the website content). You expressly acknowledge that Kuckian has entered into this agreement with you and makes its website(s) and each component of each website (including, without limitation, the website content) available to you, in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between you and Kuckian. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy, or termination of this agreement.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless kuckian and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Kuckian Cosmetics, KEMP HOUSE, 152-160 CITY ROAD, LONDON, EC1V 2NX, UK.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.