Satisfaction Guarantee, Shipping & Returns Policy
We're sorry it's not worked out.
If you are not satisfied with your purchase made through the Kuckian website, we are happy to let you know that you may apply for a refund within 31 days (1 month) of purchase as stated on your invoice/receipt. Unfortunately, we do not offer exchanges.
If you purchase a lipstick but don't like the shade, that's completely fine, you can return the item to us providing it meets the returns criteria. If this item was purchased as part of a collection, the entire collection must be returned.
All returns will be credited to the original method of payment. If we issue a refund to the original tender and it is declined or rejected, your refund may be issued via PayPal. We cannot refund to another card. The refund will be issued upon processing of the returned item(s).
Please send Returns to:
Please include a copy of the original invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable.We will not accept a return of more than 5 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be at least 75% full of the original supplied formula.
Please note items such as Pandora's Box, containing multiple items, have to be returned with all products included. You can not return a single item purchased as part of a Collection. The Product you are/were sold is a Collection (eg, "Pandora's Box"), and therefore, the full collection must be returned. This includes any promotional packaging included with the collection, such as boxes, crystals, pamphlets or other items.
Please confirm the Kuckian order number, products returned, and return tracking details by submitting them to the Customer Happiness Team. Only items received by our warehouse can be credited. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Please allow up to 14 days for us to receive and process your request. You will receive an email notification upon completion of return processing. If we cannot locate your order number, we are unable to process the refund. Any items incorrectly sent back cannot be credited and will not be sent back to you.
Free Gifts and PR Packaging
Please note we can only include promotions like free gifts and PR packaging when orders are placed through our official online store, https://kuckian.co . Orders placed on third party websites such as Amazon.com or on a retailers website will likely not be shipped from our own warehouses and will not include the promotions we advertise on our website and social media. Free Gifts and PR packaging are are included at Our discretion.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days of your return being received by us, please contact our Customer Happiness Team, or email us directly at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded. Final Sale items cannot be refunded.