We hope you will absolutely fall in love with your Kuckian purchase.
However, if you are not satisfied with your purchase made through our direct website Kuckian.co, you may apply for a refund within 1 year of your orders delivery.
Delivery is determined by the shipping carrier and your corresponding tracking details. We offer the policy from the delivery date instead of the purchase date because this means our customers get the longest possible period to fall in love with their purchases. For example, if your item was delayed in transit for a week due to storms, thats okay - your Satisfaction Guarantee would still only start from when the order is actually delivered. Unfortunately, we do not offer exchanges.
If you purchase a lipstick but don't like the shade, that's completely fine, you can return the item to us providing it meets the returns criteria. We invest a lot into our products, we are really confident in them and if you as our customer are not happy, we are not happy. If an item was purchased as part of a collection, the entire collection must be returned unless agreed otherwise with the Customer Happiness Team.
All returns will be credited to the original method of payment. If we issue a refund to the original tender and it is declined or rejected, your refund may be issued via PayPal. We cannot refund to another card. The refund will be issued upon processing of the returned item(s).
Please contact us for our returns address, as we ship and accept returns from multiple locations. We'll aim get back to you within 4 hours.
Please include a copy of the original invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable. We will not accept a return of more than 5 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be at least 75% full of the original supplied formula.
Please note 'collections' containing multiple items must be returned with all products included unless agreed otherwise with the Customer Happiness Team. You can not return a single item purchased as part of a Collection. The Product you are/were sold is a Collection (eg, "Pandora's Box"), and therefore, the full collection must be returned. This includes any promotional packaging included with the collection, such as boxes, crystals, pamphlets or other items.
Please confirm the Kuckian order number, products returned, and return tracking details by submitting them to the Customer Happiness Team. Only items received by our warehouse can be credited. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Please allow up to 14 days for us to receive and process your request. You will receive an email notification upon completion of return processing. If we cannot locate your order number, we are unable to process the refund. Any items incorrectly sent back cannot be credited and will not be sent back to you. If an item is sent without tracking and we do not receive it, we can not refund you.
If an incorrect address is provided and you don't let us know, we may deduct the direct shipping cost for the item from your refund. This is because a service has been provided for the delivery and we've incurred a direct cost. If you do place an order to the wrong or incorrect address, please contact our customer happiness team at:
Free Gifts and PR Packaging
Please note we can only include promotions like free gifts and PR packaging when orders are placed through our official online store, kuckian.co. Orders placed on third party websites will likely not be shipped from our own warehouses and will not include the promotions we advertise on our website and social media. Free Gifts and PR packaging are are included at Our discretion.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days of your return being received by us, please contact our Customer Happiness Team, or email us directly at:
Sale items (if applicable)
Only regular priced items may be refunded. Final Sale items cannot be refunded. Please note - "Bundles/Combos" are not Final Sale items, and "Bundles/Combos" can be returned subject to meeting the returns criteria mentioned above.
Please note this returns policy does not apply to fragrance. Fragrance can only be returned within 31 days of the delivery date, and all security seals must remain intact. Fragrance items are considered perishable once opened, and we can therefor not accept returns on fragrance items which have damaged or missing security seals. Our returns window for fragrance increases to 3 months from the beginning of November until the end of December, so gifts purchased in advance can be returned after Christmas if required.